Frequently Asked Questions

How do I purchase the course?

Individuals: Go to store- personal finance course- (fill in your details) - click ‘enrol now’. You will then be emailed confirmation of the purchase and you can use the same email address and password you used to register, to access the course and any other additional products you have brought.

Groups: Same as the above, but change the quantity during checkout.

Please send us an email with all the email addresses you want to have access and we will grant this for the specified period. This way, each person will have their own separate log in and a chance to see how they are progressing through the course.


What happens if I can not get access to the course when I put in my log in details?

Please make sure you check the purchase was successful. If your purchase was successful, forward the confirmation email to [email protected] and we will look into it for you and make sure you have access to the course.


How long does the course take?

The course is not designed to take in one sitting as it contains a lot of information and activities/quizes.

The videos run for 1hr and 30mins but you can take the course at your own pace.

It is recommended that you give at least 24 hrs between each video so you can really digest and study the content before you move on to the next lesson & activity.

Remember you have access to the course for 6 months! So there is no rush.


Do I need to have any financial knowledge before I take the course?

No! We teach the basics of financial literacy. You do not need to have knowledge on financial literacy before taking the course.


Can I buy the course for someone else?

Of course! You can purchase the course and then send us an email with the giftee’s email address so we can grant them access to the course.


How do I raise any issues?

Contact us at [email protected] we are very responsive!


Do you offer any other services?

We offer consultations for individuals and workshops for secondary schools, sixth forms and universities, please contact us on [email protected] for more information.



How do I start the course?

Once signed in, click “my library”, then “view product”. Start each lesson in the correct order and use the corresponding worksheets we provide.

Once you are done with a lesson/quiz, mark it as complete so we can let you know how much of the course you have left to complete.


What happens if I lose where I am, how do I go back to the video?

Click “my library”, “view product” and return to where you were in the course.


If I experience any issues, how do I raise this?

Contact us at [email protected]


How long do you take to respond to comments/questions?

We typically take 24-48 hours, you should not be waiting too long for a response!

Transformational Financial Coaching Ltd | Registered in England & Wales Company Number – 13197141 Directors – Shadie Banton-John

Registered Office – 20-22 Wenlock Road, London, N1 7GU

Telephone - +4474620466057 Email – [email protected]